Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in the same condition as when received.
RETURN PROCESS
To return an item, please email customer service at info@cmnewtech.co.uk to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and the Return Authorization Form and mail your return to the following address:
CM NewTech LTD
Attn: Returns
RMA #
5-6, Eastham Yard
Shay Ln, Longridge
Preston
PR3 3BT
United Kingdom
Return shipping charges will be paid or reimbursed by us if the product is faulty, otherwise the buyer will need to purchase the postage label.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
● Items sold as Faulty
● Wholesale orders
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
Any false return reasons will incur a 5% reduction in the refund. All items are checked and tested before being refunded. Please Note: the item must be well packaged in the original packaging and fit for shipping. Any damages during it’s return will not be refunded. Refunds will only be given after the product(s) are returned, and in the same condition as they were dispatched. We only offer 30 days return to seller on all our products unless stated otherwise in the description, we also recommend items are tested within 14 days so if there are any issues these can be rectified in a respectable time frame.
When items are sold For Parts or Not Working Returns are NOT accepted as the item was originally faulty when purchased.
QUESTIONS
If you have any questions concerning our return policy, please contact us using the details below or our contact page.
01772 785830
info@cmnewtech.co.uk
Last updated December 16, 2021
